Information to absorb.
Manual learning and conventional presentations offered limited interaction and experiential understanding.
THE ART OF EXPERIENTIAL LEARNINGCASE STUDY / 05
GOVERNMENT × EDUCATIONNACINField Training
NACINField Training
Centre.
Knowledge, brought
to life.
An immersive world of stories, spaces, and hands-on discovery.
Enter the experience
12
THEMATIC ZONES
One connected journey.
One connected journey.
LOOK CLOSER. TOUCH. EXPLORE. LEARN.SPATIAL DESIGN + DIGITAL INTERACTION
- MY ROLE
- UI/UX · Interactive learning
- DOMAIN
- Government & education
- FORMAT
- Immersive experience centre
- DURATION
- Multi-phase
01 / THE BRIEFAn institution to understand.
An institution to understand.
An experience to remember.
NACIN—the National Academy of Customs, Indirect Taxes and Narcotics—trains officers in customs, indirect taxes, and narcotics administration. The centre brings its legacy, training ecosystem, achievements, and future vision into an interactive setting.
THE CORE CHALLENGE
How do you turn complex institutional and training content into something people can explore, interact with, and understand?
CLARITY · OPERATIONAL ACCURACY · ACCESSIBILITYKnowledge to experience.
Combine touch interfaces, simulation, spatial storytelling, and immersive technology in one visitor journey.
WHO WE ARE DESIGNING FORDifferent backgrounds.
Different backgrounds.
A clear way in.
Primary audiences
Government officials · NACIN trainees and officers · Administrative delegates · Visiting authorities · Policymakers
Secondary audiences
International delegations · Academic and research visitors · Institutional partners · New recruits and aspirants
02 / UX DIRECTIONMake the complex clear.
Make the complex clear.
Make the visitor active.
The supplied brief identifies six design challenges. These shaped a consistent direction: simplify the content, make interaction understandable, and connect the screens to the space.
Dense institutional information
Break complex subjects into visual, explorable content.
Diverse audiences
Use clear navigation for officers, trainees, delegates, and non-technical visitors.
Spatial + digital integration
Give each digital touchpoint a clear role in the physical journey.
Sustaining attention
Invite participation through simulation, touch, and discovery.
Readability & accessibility
Prioritise readable displays and understandable interaction flows.
Institutional credibility
Balance a modern visual experience with a professional government identity.
THE EXPERIENCE PRINCIPLE
Give visitors a reason to look, a way to participate, and something to take away.
03 / THE EXPERIENCE ECOSYSTEMTwelve zones.
Twelve zones.
Many ways to learn.
Different topics need different interaction formats. The ecosystem combines immersive environments, learning exhibits, touch surfaces, and object-based interaction across 12 thematic zones.
EXPLORE THE ZONES
Select a zone to see its planned touchpoints.
THEMATIC ZONE / 5 TOUCHPOINT TYPES
Green Customs
- Interactive learning exhibits
- Projection table
- Interactive touch exhibits
- Taction Table
- LFD wall
Touchpoint mapping from the supplied NACIN ecosystem diagram.
THEMATIC ZONE / 5 TOUCHPOINT TYPES
Intellectual Property Rights
- Rotoscope + tablet
- Interactive learning exhibits
- Gesture kiosk
- RFID table + kiosk
- Interactive touch exhibits
Touchpoint mapping from the supplied NACIN ecosystem diagram.
THEMATIC ZONE / 5 TOUCHPOINT TYPES
Wildlife Crime Detection
- Rotoscope + tablet
- Touchscreen / TV
- LFD pillar
- AR
- Interactive touch exhibits
Touchpoint mapping from the supplied NACIN ecosystem diagram.
THEMATIC ZONE / 2 TOUCHPOINT TYPES
Advanced Narcotics
- Interactive touch exhibits
- RFID table + kiosk
Touchpoint mapping from the supplied NACIN ecosystem diagram.
THEMATIC ZONE / 3 TOUCHPOINT TYPES
X-ray Scanning
- Rotoscope + tablet
- Interactive learning exhibits
- Interactive touch exhibits
Touchpoint mapping from the supplied NACIN ecosystem diagram.
THEMATIC ZONE / 2 TOUCHPOINT TYPES
Antiquity Experience
- Touch wall
- Touch table
Touchpoint mapping from the supplied NACIN ecosystem diagram.
THEMATIC ZONE / 1 TOUCHPOINT TYPE
VR
- VR set
Touchpoint mapping from the supplied NACIN ecosystem diagram.
THEMATIC ZONE / 3 TOUCHPOINT TYPES
Bureau of Indian Standards
- Interactive touch exhibits
- Taction Table
- Touch kiosk
Touchpoint mapping from the supplied NACIN ecosystem diagram.
THEMATIC ZONE / 2 TOUCHPOINT TYPES
Animal / Plant Quarantine
- Interactive touch exhibits
- Touch kiosk
Touchpoint mapping from the supplied NACIN ecosystem diagram.
THEMATIC ZONE / 2 TOUCHPOINT TYPES
Textile
- Interactive learning exhibits
- Touch kiosk
Touchpoint mapping from the supplied NACIN ecosystem diagram.
THEMATIC ZONE / 2 TOUCHPOINT TYPES
Central Revenues Control Laboratory
- Taction Table
- Touch kiosk
Touchpoint mapping from the supplied NACIN ecosystem diagram.
THEMATIC ZONE / 2 TOUCHPOINT TYPES
Drug Controller / FSSAI
- Touch kiosk
- Touch table
Touchpoint mapping from the supplied NACIN ecosystem diagram.
View the complete ecosystem diagram +
View detail ↗04 / FEATURED EXPERIENCE / VRA training scenario
A training scenario
you can step into.
The VR Airport Customs simulation turns a training topic into a sequence of decisions. Officers examine information, identify clues, and work through an investigation in a simulated airport environment.
AIRPORT CUSTOMS / TRAINING SIMULATIONObserve.
Observe.
Investigate.
Decide.
The storyboard begins with a welcome, controller training, and a mission briefing before the five gameplay levels.
Welcome the officer
Introduce the airport security challenge.
Learn the controls
Explain navigation and controller settings.
Understand the mission
Give the learner a clear investigation goal.
FIVE LEVELS OF INVESTIGATIONExplore the storyboard sequence ↓
LEVEL 01Data analysis
Find the first clues.
Analyse the manifest, find anomalies, and shortlist six suspects.
LEVEL 02Passport analysis
Check the identity.
Check passport details, verify identity, and shortlist four suspects.
LEVEL 03Visual analysis
Observe the behaviour.
Observe behaviour, check alerts, and shortlist two suspects.
LEVEL 04Conversational analysis
Follow the answers.
Ask questions, analyse answers, and choose a final suspect.
LEVEL 05Baggage & body scan
Complete the investigation.
Scan baggage, look for gold, and use the body-scan option shown in the storyboard.
OUTCOME & FEEDBACK
Contraband found → success feedback and score
Contraband not found → review and learning feedback
View detail ↗DESIGNING FOR A HEADSETComfort is part
Comfort is part
of the interface.
The supplied design references define a comfort zone, a neck-comfort limit, and a central area for flat UI. These guide where the learner looks and interacts.
These are project layout references, not universal VR specifications.
View detail ↗
View detail ↗The source materials note confidentiality restrictions on final UI screens. This case study presents the storyboard, design references, and site renders.
05 / EXHIBIT DESIGNFour more ways
Four more ways
to make learning tangible.
Each exhibit connects a physical action with a learning moment. The following concepts move from early sketches to the supplied site visualisations.
01
ROTOSCOPEReveal the story
Reveal the story
as you explore.
A large visual environment sets the scene. A movable side panel reveals detailed content as visitors explore the exhibit.
APPLIED ACROSSWildlife · X-ray · Intellectual Property Rights
View detail ↗THE INTERACTION
- Move the panel
- Reveal detail
- Explore the story
View detail ↗
View detail ↗02
TACTION TABLEPut the learning
Put the learning
in people’s hands.
A collaborative multi-touch surface lets visitors explore, zoom, rotate, and interact with content together. The approach covers inspection processes, laboratory analysis, and quality standards.
APPLIED ACROSSGreen Customs · CRCL · Bureau of Indian Standards
View detail ↗THE INTERACTION
- Touch the surface
- Explore together
- Understand the process
View detail ↗
View detail ↗03
INTERACTIVE LEARNING EXHIBITSLet curiosity
Let curiosity
lead the way.
A touch-enabled learning station combines visual information with self-guided exploration. Visitors can explore topics, watch videos, and answer quizzes through the interface.
APPLIED ACROSSGreen Customs · X-ray · Intellectual Property Rights · Textile
View detail ↗THE INTERACTION
- Choose a topic
- Watch or interact
- Check understanding
View detail ↗View detail ↗04
RFID INSTALLATIONA physical object.
A physical object.
A digital discovery.
RFID-enabled objects, cards, or tags connect the physical exhibit to related digital content. A scan or placement brings information and case studies onto the display.
APPLIED ACROSSAdvanced Narcotics · Intellectual Property Rights
View detail ↗THE INTERACTION
- Place or scan
- Trigger content
- Explore the case
View detail ↗View detail ↗06 / THE TECHNOLOGY MIXAn ecosystem behind
An ecosystem behind
every interaction.
The supplied implementation overview spans visitor-facing experiences and supporting systems. The categories below show the range of systems described in the project materials.
14technology categories
Immersive formats, touch interactions, audio, and management software work together to support the centre.
TECHNOLOGY CATEGORIESShown as a technology inventory, without percentage shares or performance claims.
07 / OUTCOMES & REFLECTIONDesign for participation.
Design for participation.
Build for understanding.
The project materials describe stronger engagement, clearer technical understanding, and more collaborative learning. They provide qualitative outcomes rather than measured performance results.
From a lesson
to a scenario.
VR puts observation and decision-making into an interactive training context.
From watching
to doing.
Touch surfaces and learning exhibits invite visitors to explore at their own pace or together.
From an object
to its story.
RFID and movable-panel exhibits connect a physical action to meaningful information.
THE DESIGN TAKEAWAYTechnology creates the possibility.
Technology creates the possibility.
A clear interaction creates the learning.
The through-line is consistency: a clear starting point, an understandable action, and a useful response across different screens, objects, and spaces.
What I would validate next +
- Can first-time visitors begin each exhibit without staff assistance?
- Do learners understand the purpose and feedback at each VR stage?
- Are the displays, touch targets, and physical interaction points accessible to the intended audiences?
- Does the experience improve understanding and recall compared with the previous presentation format?